In the problem-solving process, what is addressed in Step 2?

In the problem-solving process, Step 2 specifically focuses on identifying what caused the problem. This step is crucial because understanding the root cause enables individuals to effectively pinpoint the factors that contributed to the issue at hand. By analyzing the origins of the problem, one can gain insights into why it occurred and what specific elements need to be addressed in order to work towards a solution.

Effective problem-solving requires a clear perspective on underlying issues, rather than just addressing the superficial symptoms. By thoroughly investigating the causes, individuals can ensure that they are not simply applying temporary fixes, but are addressing the core of the problem for a more sustainable resolution.

The other options, while important in different contexts of the problem-solving process, do not specifically pertain to Step 2. Identifying potential solutions would occur later in the process, after the root cause is understood. Similarly, recognizing what was missed or learning from the experience are reflective steps that typically follow a more comprehensive evaluation of the problem itself.